Interactive Coaching
for Collision Repairers

VeriFacts’ flagship service and core competency is interactive coaching, measurement and verification of the collision repair center. VeriFacts provide one-on-one technician guidance, coupled with ongoing monthly assessment and skills recalibration. This ensures all shop technicians receive ongoing, personalized coaching in the highest quality repair procedures being taught by leading industry training organizations such as I-CAR and the Automotive Management Institute (AMI), the manufacturers or other qualified sources. VeriFacts’ creates a culture shift within the entire shop organization by cementing high quality repair practices into each technician’s skill set. VeriFacts’ highly skilled coaching team works with a shop’s management and staff to:

• Assess each technician’s knowledge level and identify skill gaps in light of the most recent collision repair methodologies and industry best practices.
• Coach technicians—using positive interactive methods—to properly utilize the latest repair procedures. Working side-by-side with the technician builds a respect-based relationship that maximizes the benefit of VeriFacts interactive coaching program. “The hands-on approach works,” explains Farzam Afshar, the company’s CEO. “We speak the craftsman’s language and we do it in their environment. When a technician sees the improvement they achieve, they become more committed to using the correct methodology for each repair.” The focus is on doing it right the first time.
• Evaluate, on a regular basis, each technician’s application of proper repair methodologies. Followup coaching and guidance is designed and delivered each month based on this assessment and reinforcement process. Expert evaluation of in-process repairs enables VeriFacts to highlight progress and opportunities for improvement. In addition to in-shop coaching, VeriFacts is available to shop personnel via phone or fax, five days a week, ten hours a day.
• Understand how a shop’s repair quality compares to other shops on the VeriFacts program through quality measurement analysis and reporting. Management reports identify trends and progress, and highlight leading indicators to potential future quality and customer issues.

Insurance Company Seminars & Services

Tailored for the needs of today’s claims professionals, VeriFacts Automotive conducts seminars and provides services that cover some of today’s most misunderstood and misinterpreted areas of structural, body and paint procedures, including corrosion protection, welding, structural parts replacement, vehicle measuring and estimate/repair documentation. Using patent-pending technology, VeriFacts can also offer an unbiased assessment of a shop’s ability to consistently deliver high quality repairs and meet the ongoing objectives and criteria established for your direct repair program.