ABRA Selects VeriFacts for Coaching Test

Minneapolis, MN, June 10, 2004 — ABRA Auto Body & Glass announced they have selected VeriFacts™ Automotive to supplement and reinforce the technical training and continuing education programs now offered to their repair technicians. ABRA will utilize VeriFacts' customized coaching services to disseminate information and work one-on-one with ABRA’s repair technicians to strengthen their skills in the latest repair technologies. Additionally, VeriFacts will objectively measure ABRA’s repair quality and provide management tools to assess and monitor monthly progress. This will begin as a test in ABRA’s Utah market and, if successful, expand to ABRA’s other markets.

“As we expand into new markets, it is imperative that we provide a consistent, high quality repair experience to our customers,” Tim Adelmann, ABRA's Chief Operating Officer said. "We want every vehicle repaired correctly and done right the first time. VeriFacts provides us an unbiased measure and management tools to understand areas where we can improve our repair techniques and therefore increase our CSI. VeriFacts’ monthly coaching ensures our technicians are up-to-date on the best repair methods and procedures available. The VeriFacts program is another step towards helping us achieve our business objective of a perfect repair every time.”

Farzam Afshar, CEO of VeriFacts stated, "ABRA's commitment to repair quality and customer satisfaction is evidenced by their dedication to ongoing development and recalibration of their repair technicians. ABRA is one of the few companies today that have implemented steps to measure and monitor the repair quality produced by their repair centers. We commend ABRA for taking action to guarantee that their customers consistently receive the highest quality repairs. VeriFacts is proud to work with ABRA in their quest for excellence.”

ABRA Auto Body & Glass is a national damaged vehicle repair company specializing in collision repair, paintless dent removal, and auto glass repair and replacement. Started with one repair center in 1984, they have grown to eighty-eight facilities in ten states. Their plans for accelerated national growth over the next several years include acquiring existing facilities and building new locations.